Virtual Reference Communication
The reference interview marks the essence of a reference transaction regardless of where it occurs: online, face to face, or over the telephone. This course centers in understanding the barriers inherent to virtual communication, and discovery of tips and techniques which enhance online communication in the absence of verbal and visual cues. Is online or "virtual" reference communication different from traditional reference? Come explore the differences and discover how to become a better online communicator by engaging in hands-on virtual reference communication exercises.
Learning Objectives:
Upon Completion the participant will:
- Identify essential skills necessary for virtual reference interviews
- Define barriers to virtual communication and how to overcome them
- Recognize how to decode user's inquiries
- Employ examples to reinforce communication techniques successfully
Target Audience:
Librarians who are familiar with virtual reference service
Prerequisites:
None
Homework Expectations and Completion Requirements:
- There will be Assignments to be completed in class and at home.
- It is designed for individual participation; each individual must register.
Technical Requirements:
Live Online System Requirements
Session Duration:
This course consists of two 2-hour sessions.
Instructor: Kyla Hunt - hunt@amigos.org
Continuing Education Credit:
Contact Hours: 4
August 17 & 19, 2016
1:30 pm - 3:30 pm CDT
Online Classroom
United States
United States
| Amigos Member | $165.00 |
| Non-member | $200.00 |
| Amigos Member Learning Passport Holder - 4 Learning Passport Hours | $0.00 |
| Amigos Member Learning Passport Holder - 10% Discount | $148.50 |
| Amigos Member Learning Passport Holder - 15% Discount | $140.25 |
