Know & Go: The Art of the Reference Interview

 Registration is closed for this event
There is one skill that is seen in virtually every interaction with a library patron - conducting a reference interview. In this Know & Go session, learn about the art of the reference interview. We will discuss behavioral characteristics of reference service providers, the steps for conducting an effective reference interview, strategies for when a reference interaction goes wrong, and tips on how to assess your reference interactions.

Learning Objectives:

  1. Understand behavioral characteristics of reference services providers
  2. Conduct a well-crafted reference interview
  3. Employ strategies to correct a reference interaction gone wrong
  4. Assess a reference interaction for quallity assurance

Target Audience:
Reference services providers in all library types


Homework Expectations and Completion Requirements:

Technical Requirements:
Visit BigBlueButton's detailed minimum requirements page.

Session Duration:
This course consists of a one 1-hour session.

Instructor: Jodie Borgerding -


March 30, 2020

1:30 pm - 2:30 pm CDT

Online Classroom
United States

Phone: 800-843-8482

Amigos Member $0.00
Non-member $35.00