Staff Bios

portrait: Grace BoykinGrace Boykin, Marketing and Outreach Coordinator

As Marketing and Outreach Coordinator at Amigos, Grace handles many facets of the organization’s external and internal communication efforts. From the annual report to frequent newsletters, she prepares and shares valuable information with current and potential members, participants, vendors, and supporters via booth exhibits, brochures, direct emails, social media and the web.

Throughout her career, she has worked in communications, marketing, sales, theatre, and tutoring. New to the professional library world, Grace is a longtime public library patron and advocate. She is passionate about non-profit work and the importance of libraries to community and society.

While reading and indoor gardening top her favorite hobbies list, she also loves to hike, cycle, visit museums, go to the ballet, and try out new local restaurants. Grace earned her Bachelor's in Textile & Apparel Management from the University of Missouri-Columbia, and a Master's in Marketing from Webster University in St. Louis.

portrait: Chris BrownChris Brown, Engagement and Emerging Technologies Analyst

Chris has worked for Amigos Library Services for over 22 years and has performed many roles at Amigos. He is currently the Engagement and Emerging Technologies Analyst and supports the SimplyE program by providing onboarding and customer/technical support. He is also Amigos’ customer relationship management system (CRM) administrator, supports internal IT services, and assists the Amigos Membership Team. Focusing on customer support throughout his career, Chris enjoys providing solutions to libraries and staff to empower them to achieve their goals.

In previous positions, Chris has worked in the Member Discount department helping members with discounts on library products and services, and in the Continuing Education Services department coordinating workshop schedules and administration of the department’s event registration system.

Chris earned his Bachelor of Arts degree in Public Relations from Texas Tech University and his Master of Science degree in Information Science with an emphasis in information system administration from the University of North Texas.

portrait: Tracy ByerlyTracy Byerly, Chief Programs Officer

Tracy Rochow Byerly has worked for Amigos Library Services since July 2012, when the Missouri Library Network Corporation (MLNC), merged into Amigos. Serving as the Executive Director of MLNC since December 2003, Tracy played a key role in uniting the two organizations.

In her current position as Chief Programs Officer, Tracy provides leadership and support for the organization's key programs – Member Discount, Courier, Continuing Education, SimplyE and Association Management Services. She oversees and coordinates the annual Amigos Member Conference, including theme selection Tracy also guides the organization's communications and marketing efforts, through Amigos' online channels. A key player on the Amigos senior management team, Tracy is well regarded by her colleagues for her enthusiasm and positive outlook.

As MLNC's Executive Director, Tracy directed the organization's activities, worked to expand its excellent programs and services, and maintained positive relationships between MLNC and other organizations. She worked closely with the MLNC Board of Directors in responding to changes in the operating environment and choosing the organization's strategic direction. Prior to assuming her role as Executive Director, Tracy served as MLNC's User Services Manager. Before her positions with MLNC, Tracy worked in Technical Services for St. Louis County Library.

Tracy has a Bachelor of Science in Foods and Nutrition from Fontbonne University and a Master of Arts in Library and Information Science from the University of Missouri – Columbia.

portrait: Nicole CeBallosNicole CeBallos, Member Discount Services Subscription Specialist

Nicole has worked as the Member Discount Services Subscription Specialist for Amigos Library Services since the fall of 2019. She works closely with members to ensure they have accurate pricing and continued access to valued databases. She earned her master’s degree in library science from Texas Woman’s University and has advocated for libraries since.

portrait: Kristin EvansKristin Evans, Association Management Services Supervisor

Kristin Evans is a St. Louis, Missouri native who currently resides in Clarksville TN with her husband, dog, cat, and pet snake. She earned her MLIS from the University of Missouri Columbia. Kristin has previously worked as a public library branch manager and director. When not working for Amigos, Kristin enjoys reading, working out, hiking, rock climbing, and rooting for the St. Louis Cardinals. Kristin has worked for Amigos as the Association Management Services Supervisor since fall of 2019.

portrait: Miguel FigueroaMiguel Figueroa, President and Chief Executive Officer

Prior to joining Amigos Library Services in 2020, Miguel served as director of the American Library Association's Center for the Future of Libraries; director of member programs at the American Theological Library Association; and director of the American Library Association's Office for Diversity & Spectrum Scholarship Program and Office for Literacy and Outreach Services. He has held positions with New York University Medical Center's Ehrman Medical Library and Neal-Schuman Publishers. Miguel is a graduate of the University of Arizona’s Knowledge River Program, an initiative that examines library issues from Hispanic and Native American perspectives.

portrait: Keith GaertnerKeith Gaertner, Chief Financial Officer

Currently serving as Chief Financial Officer for Amigos Library Services, Keith Gaertner has over 35 years of experience working with Library consortiums. He oversees both the Finance and IT departments, helps the personnel department and assists with many projects in the Association Management Services department.

Keith earned his Master of Arts degree in Information Technology Management from Webster University in St. Louis, a Bachelor of Science degree in Business Administration and two Chancellor’s certificates in data processing from the University of Missouri – St. Louis.

portrait: Tony GayTony Gay, Webmaster

Since joining Amigos as Webmaster in 2002, Tony has kept and related websites up-to-date, among a host of other duties as his position has continued to evolve with the needs of Amigos and its members. A core IT team member, Tony also plays a role in the Continuing Education department and supports Marketing efforts such as the AmigosNow newsletter and social media content publishing. Tony earned his Computer Science degree from the University of North Texas in Denton, TX.

portrait: Laurence ZuercherLaurence Zuercher, Member Discount Services and Trans-Amigos Express Supervisor

Laurence is a supervisor in the Member Discount Services (MDS) and Trans-Amigos Express (TAE) departments. With years of public library experience centered around the multi-service circulation desk, he brings excellent customer service and many skills to serve Amigos members and courier participants. Laurence helps Amigos Members utilize the Consortia Manager to renew access to databases offered through the MDS program and assists with courier issues. He earned his bachelor’s degree from The University of Texas at Arlington.