Reference and Information Services
This course will be presented in four modules:
- Core reference skills
- Knowing your library’s collection and research skills
- Reference resources
- Legal and ethical issues in reference services
This class is approved for the ALA Library Support Staff Certification Program.
Learning Objectives:
Through in-class and homework discussions and activities, by the end of the course students will demonstrate knowledge by:
- Examining the general scope of the library’s print, non-print, and digital collections, including areas of strength and specialized collections.
- Understanding legal issues involved in reference services, including user privacy, confidentiality, and copyright.
- Identifying basic reference, information, and community resources in print, non-print, and digital formats to conduct and support basic research/reference inquiries.
- Explaining classification and organization schemes for collection.
- Explaining basic search methods, display options, and terminology of the library's catalog, website, and other information access tools.
Demonstrate skills by:
- Conducting effective reference interviews, helping users define their information needs and determine when referrals are necessary.
- Instructing and assisting users in basic research procedures, including digital literacy skills.
- Helping users select the most appropriate information resource to meet their needs, and evaluate the quality, currency, and authority of information retrieved.
- Identifying and locate information in all formats, and assist users in retrieving materials from local and non-local sources.
Target Audience:
Librarians and paraprofessionals new to reference and information services or who would like to refresh their skills. This class is approved for the ALA Library Support Staff Certification Program.
Prerequisites:
None
Homework Expectations and Completion Requirements: The course will be a combination of lectures, reading, written assignments, exercises, and presentations. Students will be expected to complete at least one assignment or project related to each objective and participate in in-class discussions and exercises.
- This course requires individual participation and homework assignments.
- It is designed for individual participation; each individual must register.
Technical Requirements:
Visit BigBlueButton's detailed minium requirements page.
Session Duration:
This course consists of four 2-hour sessions.
Instructor: Jodie Borgerding - borgerding@amigos.org
Continuing Education Credit:
Contact Hours: 8
8:00 pm - 4:00 pm CDT
United States
Amigos Member Individual Registration | $305.00 |
Non-member Individual Registration | $350.00 |