Management & Leadership topic of courses

Know & Go: From Strategic Planning to Strategic Foresight

Strategic planning helped libraries navigate the past. Strategic foresight will help them shape the future. Strategic foresight builds on the strategic planning foundation to identify what is coming next, prepare for uncertainty, and lead with purpose. The foresight journey begins by learning the tools, mindsets, and practical steps to help libraries embrace uncertainty, anticipate disruption, and equip them to lead change in their institutions and communities.

Navigating the Research Data Management Conundrum - An Amigos Community Conversation

As the volume and complexity of research data output continues to increase, so do the intricacies of managing, sharing, and securing this data. Libraries can play a central role in research support, but their efforts can feel especially challenging when facing significant budgetary and capacity constraints. Join experienced professionals from across the data management landscape for a collaborative discussion on balancing data accessibility and privacy, handling technical demands, ensuring compliance, and discussing innovative strategies and solutions.

Know & Go: Identifying When Interactions Cross the Line

Library employees often go the extra mile for patrons and colleagues, providing professional, courteous service in every interaction. Unfortunately, staff sometimes find themselves in situations where the interaction has crossed the line and they may not recognize that it has happened or know what to do when it does. Learn how to identify when an interaction is no longer within the acceptable code of conduct, ideas of how to handle the habitual issue, and explore safety procedures and protocols that can be enacted to keep everyone safe.

The Essentials: Teaching and Presenting in the Profession

Teaching and presenting are good opportunities to create a positive impression for the organization, but limited training and experience can make library staff feel unprepared to make the most of these situations. Having a basic understanding of how to approach library instruction or presenting at a conference is beneficial to both staff and their organizations. This session focuses on building a strong foundation of teaching and presentation skills for library workers new to the subject or those in need of a refresher.

The Essentials: Library Values

Library values appear in many places - alongside organizational mission and vision statements, in professional associations and collaborative work, and in many policies and procedures that guide day-to-day operations. A broad understanding of library professional values can help put our work in context, while also fortifying our advocacy efforts for when values are scrutinized or even changed. This session will review many of the traditional values associated with libraries while highlighting their uses and importance.

The Essentials: Workplace Communication

Effective communication is often what sets great leaders apart. Through listening, questioning, and refining, managers can assertively provide direction and effective feedback to staff. Learn about the importance of non-verbal communication, active listening techniques, how to influence others, and having difficult conversations with your staff. Effective communication can create the difference between a good workplace and a great one.

Know & Go: Recovering from a Wind and Rain Event

With the emergence of more severe wind and rain events, including in places that had not previously been prone to these occurrences, many libraries find themselves updating their plans for the care of collections and facilities. With practical guidance from an experienced preservation specialist, this session will review the essentials for recovering from a wind and rain event and consider the most likely vulnerabilities in libraries’ current plans and procedures.

The Essentials: Customer Service

Customer service expectations across industries are changing rapidly – and that trickles into libraries at the very same moment many are contending with reduced staffing and funding levels. But good service equates to more than just smooth transactions and satisfied customers. It helps build support and advances the relationship between the library and the community it serves.

Creative Survey Design: Crafting Survey Instruments to Meet Your Library’s Research and Evaluation Needs

Surveys are an essential way to collect data about library services, programming, and community needs. But many libraries struggle to fully realize their surveys’ potential to collect high quality data. Good survey design is an artform that can be developed through practice. With a focus on design and development principles and hands-on exercises creating surveys for various library needs, new and seasoned survey designers will walk away more confident and capable to field their next survey.