Customer service expectations across industries are changing rapidly – and that trickles into libraries at the very same moment many are contending with reduced staffing and funding levels. But good service equates to more than just smooth transactions and satisfied customers. It helps build support and advances the relationship between the library and the community it serves. This comprehensive overview will review customer expectations and how they are changing; provide the essential skills for managing the customer interaction in-person, over the phone, and online; leverage front-line staff to inform user experience and improvement; and make the connection between good service and lasting support and advocacy.
Scheduled Dates
|
August 27, 2025, 1:00pm -
3:00pm CDT
Registration closes
.
|
Register |
Learning objectives for this session may include:
- Understand the relationship between customer expectations and customer satisfaction
- Implement customer service best practices adaptable to different service environments
- Examine the connection between customer service experience and advocacy across the community or campus
Topic Area
Contact
learning@amigos.org
Session Duration
This course consists of one 2-hour session.
Contact Hours
2
Instructor(s)
Image
Christina Pryor is the Continuing Education Services Manager at Amigos. She has over 15 years of experience spanning across academic, health sciences, public, and specialized libraries. Most recently she served as the Associate University Librarian for the Specialized Libraries and the Director of the Health Sciences Library at the University of Missouri University Libraries. Her professional interests encompass library management and administration especially in the areas of personnel recruitment and retention as well as strategic planning. In her personal life, Chris enjoys spending time with her family, running, spending time outdoors, and playing the piano.