Know & Go: Customer Service Basics for Any Librarian

 Registration is closed for this event
Information seekers interact daily with library staff to meet their information needs. Do you have the necessary customer skills to engage in successful interactions with your patrons? This one hour webinar helps public services staff identify necessary skill sets needed for any interaction with a patron, whether it would be in-person, on the phone, or virtually.
 

Learning Objectives

  1. Employ retail customer service skills and techniques within the library
  2. Understand barriers to effectively communicate with patrons
  3. Develop a strategy for practicing one's customer service skills

Target Audience
Any librarian or paraprofessional staff

Prerequisites
None

Homework Expectations and Completion Requirements None

Technical Requirements
Visit BigBlueButton's detailed requirements page or BigBlueButton's Mobile FAQ's for more in-depth information.

Session Duration
This course consists of one 1-hour session.

Instructor
Jodie Borgerding - borgerding@amigos.org

April 8, 2019

1:30 pm - 2:30 pm CDT

Online Classroom
United States

Phone: 800-843-8482
Email:

Amigos Member Rate $ 0.00
Non-member Rate $ 35.00

Help spread the word

Please help us and let your friends, colleagues and followers know about our page: Know & Go: Customer Service Basics for Any Librarian


You can also share the below link in an email or on your website.
https://www.amigos.org/civicrm/event/info?id=1130&reset=1