Know & Go: Customer Service Basics for Any Librarian
Learning Objectives
- Employ retail customer service skills and techniques within the library
- Understand barriers to effectively communicate with patrons
- Develop a strategy for practicing one's customer service skills
Target Audience
Any librarian or paraprofessional staff
Prerequisites
None
Homework Expectations and Completion Requirements None
Technical Requirements
Visit BigBlueButton's detailed requirements page or BigBlueButton's Mobile FAQ's for more in-depth information.
Session Duration
This course consists of one 1-hour session.
Instructor
Jodie Borgerding - borgerding@amigos.org
1:30 pm - 2:30 pm CDT
United States
Amigos Member Rate | $0.00 |
Non-member Rate | $35.00 |