Reference policy is the foundation upon which reference services are built. This course will take you step by step in the policy development process. Come learn how to create policy whether for face-to-face, telephone, or virtual reference services. Also, learn to write guidelines that will provide you, your co-workers, and library users with the understanding of how reference services fit within the overall vision and mission of your institution.
This course is currently not scheduled.
Available On Request
Amigos Library Services
4901 LBJ Freeway
Dallas, TX 75244-6179
St. Louis Office
1190 Meramac Station Road
Ballwin, MO 63021-6902
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