Know & Go: Customer Service Basics for Any Librarian

Scheduled Dates
Course Description
Course Type: 

Information seekers interact daily with library staff to meet their information needs. Do you have the necessary customer skills it takes to engage in successful interactions with your patrons? This one hour webinar helps reference staff identify necessary skill sets needed for any reference interaction whether it is face to face, virtual or on the telephone.

Target Audience: 
Any librarian or paraprofessional staff


Homework Expectations and Completion Requirements: 
  • None
  • This event is open to group registration; no CEUs are available for this event.
Session Duration: 
This course consists of a 1-hour session.
Continuing Education Credit
Contact Hours: 
Amigos Member Fee: 
Non-member Fee: