Know & Go: Customer Service Basics for Any Librarian

Scheduled Dates
Course Description
Status: 

Information seekers interact daily with library staff to meet their information needs. Do you have the necessary customer skills it takes to engage in successful interactions with your patrons? This one hour webinar helps reference staff identify necessary skill sets needed for any reference interaction whether it is face to face, virtual or on the telephone.

Course Type: 
Target Audience: 
Any librarian or paraprofessional staff
Prerequisites

None

Homework Expectations
  • None
  • This event is open to group registration; no CEUs are available for this event.
Session Information
Session Duration: 
This course consists of a 1-hour session.
Contact Hours: 
1
Instructor
Fees
Amigos Member Fee: 
$0.00
Non-member Fee: 
$35.00