Know & Go: Customer Service Basics for Any Librarian

Scheduled Dates

November 18, 2019 1:30 pm - 2:30 pm CST (Register Now)

Course Description

Information seekers interact daily with library staff to meet their information needs. Do you have the necessary customer skills to engage in successful interactions with your patrons? This one hour webinar helps public services staff identify necessary skill sets needed for any interaction with a patron, whether it would be in-person, on the phone, or virtually.

Course Type: 
Target Audience: 
Any librarian or paraprofessional staff
Prerequisites

None

Homework Expectations
  • None
  • This event is open to group registration; no CEUs are available for this event.
Session Information
Session Duration: 
This course consists of a 1-hour session.
Contact Hours: 
1
Instructor
Fees
Amigos Member Fee: 
$0.00
Non-member Fee: 
$35.00