Know & Go: Customer Service Basics

Scheduled Dates
Course Details
Course Description

Library staff leverage customer service skills to address a range of information needs. This review of retail customer service skills and techniques will support any interaction with a patron, whether in-person, on the phone, or virtually. Identify barriers to effectively communicating with patrons and develop a strategy for staff to practice their customer service skills.

Session Information
Session Duration: 
This course consists of a 1-hour session.
Contact Hours: