Introduction to Reference Services 3: Reference Resources

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Course Details
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Course Description

While most people are familiar with a dictionary or encyclopedia, knowing when to use the right resource for the right question may still be a mystery – and that doesn’t even cover the more specific uses of handbooks, serials, and databases. With an overview of the most popular reference formats and their uses, this session will help staff connect the right resource to the right questions at the reference desk.

Learning objectives for this session include
  • Identifying resources in various formats to conduct research and reference inquiries.
  • Helping users evaluate the quality, currency, and authority of information retrieved
Session Information
Session Duration: 
This course consists of one 2-hour session.
Contact Hours: 
Instructor or (972) 340-2829