Reference and Information Services

Course Description
Topic Area: 
Course Type: 

This course will introduce you the key concepts and tools necessary in reference and information services. You will study and discuss approaches to reference and information services; become knowledgeable about the application of core reference principles and information technologies as they relate to daily activities of library and information providers; and explore and analyze real-world reference issues as they pertain to resource selection, user privacy and confidentiality. The course is also designed to encourage you to update your reference source materials and to provide you with opportunities to interact with and learn from colleagues from a variety of libraries across the country.

Learning Objectives: 
  • Demonstrate core reference skills when providing reference services to colleagues and patrons
  • Develop a reference policy for your library
  • Utilize and evaluate reference resources
  • Use various technology tools and apps for the reference desk
Target Audience: 
Librarians and paraprofessional staff who are new to reference and information services, or anyone needing a refresher.


Homework Expectations and Completion Requirements: 
  • This course requires individual participation and homework assignments.
  • It is designed for individual participation; each individual must register.
Session Duration: 
This course consists of four 2-hour sessions.
Continuing Education Credit
Contact Hours: 
Amigos Member Early Bird Fee: 
Amigos Member Fee: 
Non-member Early Bird Fee: 
Non-member Fee: 
Scheduled Dates