Springshare has launched a new tool called Incident and Issue Tracking, designed to help libraries report, organize, and resolve a wide range of internal or patron-facing incidents. Incident and Issue Tracking provides a centralized platform for libraries that need to manage behavioral concerns, facilities problems, technology issues, and more. This tool keeps reports organized in one searchable system and makes it easier for staff to follow up on submissions. Upcoming webinars on March 19 at 2:00 p.m. Central and March 25 at 10:00 a.m. Central will introduce the dashboard, demonstrate the incident workflow cycle, offer ideas for customizing forms and notifications, and include time for questions and answers.
The system supports better accountability and safety through features such as case timelines, automatic notifications, internal and public-facing forms, and reporting options that help administrators identify trends and make data-informed decisions. Libraries can use chronological records to streamline communication, improve response times, and reduce the guesswork that often surrounds incident handling.
Amigos members receive negotiated discounts on Springshare tools through the Member Discount Services program. This helps libraries adopt new workflow and safety solutions while keeping costs manageable.
Members who want to explore this product further can register for either webinar or access the recording by signing up in advance.