Managers and leaders leverage negotiation skills in a variety of situations, from obtaining team buy-in to defending library resources and services to resolving conflicts. Build familiarity and comfort with the negotiation skills and tools managers use in day-to-day work and alleviate the anxiety associated with workplace conflict.

A primary goal for librarians is to connect people with the information that they need. While librarians play a very large part in this process, we must not forget the role of library spaces. Libraries should be attractive, yes, but above all, they should be usable and accessible to all patrons. Develop the fundamentals for conducting a usability and accessibility audit for library spaces that will yield solutions for improving library layout, signage, and services, thus optimizing its usage.

Infographics effectively and efficiently convey data and information and are increasingly used in library instruction, advocacy, and marketing and communications. With an understanding of what makes infographics effective and how libraries and other fields are currently using them, attendees will explore some of the easy-to-use resources to create their own.

Middle managers are the liaisons between their employees and library administrators. Managers can feel caught in the middle as they listen to and serve both sides. Successfully working with the administration while fostering a rapport with direct reports is a crucial driver of success. Managers will gain a foundation to successfully manage from the middle by formulating strategies to build relationships, establish workplace balance, gain senior management’s confidence, and avoid common mistakes.

One of the most valuable assets for a library is the personnel. Managers are instrumental drivers in fostering, mentoring, and developing productive and fulfilled library staff. Improve success and overcome challenges in personnel management including hiring, personnel review, and addressing disciplinary issues. Examine the importance of staff development, coaching, and training.

In the library profession every project is unique, with varying scopes, resources, and requirements. Even for a seasoned librarian, it can be difficult to keep track of project tasks and due dates. Designed for non-project management professionals, this course is a practical introduction to essential project management skills.

Libraries regularly adapt to new technologies, changing user needs, and evolving societal trends as they fulfill their missions to meet the needs of their communities. Through this course, learners will formulate strategies for managing change and mastering the skills and relationships necessary to build a culture of innovation and continuous improvement.

Limited library budgets can lead many organizations to seek grants to help fund special initiatives, projects, or services. Writing a grant proposal can be a daunting task, tracking all the required forms and documents, in addition to finding a funding source. Grasp the fundamentals of a strong grant proposal, the typical grant review process, and how to ease into the world of grants by locating sources for funding.

We all have ideal versions of the perfect library and the perfect patron in our minds, but real life comes with real curveballs. How can a library prepare for the next difficult patron interaction? Evaluate (or develop) and revise policies to address new and ongoing situations. Improve communications skills among staff and patrons to better handle a variety of situations they are likely to encounter in the library. Take steps now to train staff, boost confidence in addressing situations, and support patrons respectfully and adequately.

A reference policy is the foundation upon which reference services are built upon. Learn how to create effective reference policies for in-person and online reference services. Also learn to write guidelines that will provide you, your colleagues, and patrons with the understanding of how reference services fit with the overall vision and mission of your library.