Know & Go

Unresolved conflicts can lead to decreased productivity, low morale, and even legal issues. Learning how to manage conflicts among employees is an essential skill for any manager. Uncover different conflict resolution strategies and identify tools to manage employee conflicts effectively, recognize the root cause of conflicts, employ active listening techniques, and leverage negotiation skills.

Well-written, concise policies are the framework that holds a library together and makes everything run smoothly while ensuring fairness and consistency. Review the key steps in the policy development process from writing to reviewing, publishing, and evaluating how policies fit with the vision and mission of the institution.

Kits are a collection of materials, sometimes created by a library and sometimes by a publisher or vendor. It is important that kits be easily identified and distinguished from the individual included titles, both by patrons and catalogers. Because the variety of materials found in kits makes them non-traditional, kits can be challenging to catalog. This session will cover the common questions faced when cataloging kits and offer solutions.

Canva is a popular platform for creating flyers, posters, presentations and more. Join us to learn some quick and easy tips for utilizing the best new content from Canva. Get ideas for making graphics for your programs, websites, emails and social media marketing.

No one wants workplace conflicts or performance issues, but a big part of a manager's job is addressing personnel issues when they arise. Administering effective performance improvement plans can make a difference in the likelihood of repeated mistakes, maintaining staff morale, and improving overall performance. This session highlights both written and verbal communication techniques, follow-up plans, and establishing accountability.

Cemetery searching may initially sound morbid, but the results can breathe new life into your local history and genealogy work. Cemetery records and headstones contain a wealth of information about ancestors and a location's most prominent citizens. Dig into the types of information found when researching cemeteries, how to locate burial records, and best practices for cemetery research.

Meetings are a weekly – sometimes daily – ritual for many library administrators and staff. Learning to lead and participate effectively in meetings results in better preparation to get the most out of your time. How to plan and facilitate an effective meeting and employ strategies to combat common meeting problems are covered.

Learn some of the best time management principles to increase productivity and assess the value of tasks. Discover the benefits of creating goals and how productivity is tied to the ability to assess time and establish priorities.

Zines, or noncommercial magazines, are increasingly collected by libraries as primary source documents relating to particular communities. Because of variuus factors such as frequent title changes, inconsistent publishing schedules, and pseudonomous creators, zines can be particularly challenging to properly catalog. This session will cover many common challenges relating to cataloging zines and offer solutions to these problems.