All first-year college students are not the same—far from it actually! Starting with the understanding of the unique backgrounds of each student is necessary for developing effective instruction. At the same time, if you know your student body, there are research and trends that can be useful in the development of information literacy lessons. Information literacy expert Lauren Hays, will introduce attendees to pedagogical methods that recognize the differences of each learner.

Many times, a project fails due to a lack of organization, communication, and planning. Instead of hiring a certified project manager, discover tools and apps designed to keep a project on track. Learn several free(ish) project management tools that can help a team successfully complete the project.

Infographics effectively and efficiently convey data and information and are increasingly used in library instruction, advocacy, and marketing and communications. With an understanding of what makes infographics effective and how libraries and other fields are currently using them, attendees will explore some of the easy-to-use resources to create their own.

Providing equitable access for all patrons is the aspirational mission of libraries - but it can be intimidating for those unfamiliar with accessibility. Understanding the fundamentals of accessibility can help shift how we think about design, equity, and creating community. Learn how minor changes to any library environment can make a major difference to users. Understand accessibility basics and leave with actionable steps to improve the experience of patrons and library staff.

Library staff leverage customer service skills to address a range of information needs. This review of retail customer service skills and techniques will support any interaction with a patron, whether in-person, on the phone, or virtually. Identify barriers to effectively communicating with patrons and develop a strategy for staff to practice their customer service skills.