Artificial intelligence (AI) machines think, learn, and perform tasks in a way that resembles human intelligence. ChatGPT, OpenAI, MusicLM – AI is everywhere right now. How are libraries supporting services using AI applications and how will users bring AI into their library experiences? Examine scenarios for AI in the library environment.

Libraries are now circulating items beyond just books and movies. From cake pans to kayaks, circulating non-traditional items meets patrons’ needs in new and interesting ways. At the same time, these items can be particularly challenging to properly catalog. With this one-hour Know & Go, overcome familiar obstacles related to cataloging non-traditional objects and learn practical solutions to common problems.

Successful library meetings begin with reflection and intention. Beyond well-crafted agendas, libraries can utilize diversity and inclusion activities to strengthen empathy, communication, and expectations within library organizations. Applying these continuously to library meetings can open dialogue and empower greater voices. Discover ten diversity and inclusion activities to use in library meetings.

EDI (Equity, Diversity, and Inclusion) organizational self-assessment tools provide ways for libraries to examine and assess EDI initiatives for adoption and improvement. These resource tools help staff identify and develop personal areas for EDI growth. This session focuses on 10 current organizational and individual EDI self-assessment tools for application in libraries.

A successful mentorship program can foster meaningful connections across the staff. Discover best practices, effective strategies, and practical tips to empower individuals on their personal and professional growth journeys through the power of mentorship. Set staff up for success, whether you have an established program, are exploring an initiative, or just looking for ways to improve staff connections across the organization, the models and insights shared will set you in the right direction.

The expectation for delivery of library services through live or recorded video has become ubiquitous. Library workers in every role are stepping in front of the camera more and more often to facilitate programs, provide library instruction and more. Join us for basic tips and best practices on camera. This Know and Go is for the camera shy and the camera confident.

Unresolved conflicts can lead to decreased productivity, low morale, and even legal issues. Learning how to manage conflicts among employees is an essential skill for any manager. Uncover different conflict resolution strategies and identify tools to manage employee conflicts effectively, recognize the root cause of conflicts, employ active listening techniques, and leverage negotiation skills.

Well-written, concise policies are the framework that holds a library together and makes everything run smoothly while ensuring fairness and consistency. Review the key steps in the policy development process from writing to reviewing, publishing, and evaluating how policies fit with the vision and mission of the institution.

Kits are a collection of materials, sometimes created by a library and sometimes by a publisher or vendor. It is important that kits be easily identified and distinguished from the individual included titles, both by patrons and catalogers. Because the variety of materials found in kits makes them non-traditional, kits can be challenging to catalog. This session will cover the common questions faced when cataloging kits and offer solutions.