Strong customer service skills support successful interactions in every area of library work - whether helping patrons in person, communicating by phone or online, or collaborating with colleagues. This half‑day, hands‑on workshop reviews the core principles of customer service and examines common barriers to effective communication.
This hands-on introduction to book repair basics will equip library staff to maintain their circulating hardcover book collections. Preservation expert Rebecca Elder will guide attendees through repair techniques for paper (surface cleaning, mending, tipping in pages) and books (hinge tightening and corner repair) and will provide guidance for setting up a repair workspace, understanding book repair terminology, and engaging a conservator.