Logging codes on shipped packages

All TAE participants should keep a log of the QR codes on all shipped packages. While the Trans-Amigos Express Label Maker does keep a historical record of labels, that system is supplementary to the records maintained by each library.

Late drivers, no service, or any other service issues

Please report service disruptions using the disruption of service form via the TAE Participant page or by sending an email to tae@amigos.org as soon as possible. The sooner TAE staff are aware of these situations, the sooner corrective action can be taken.

TAE email discussion list

The TAE office communicates with participating libraries via the TLIST email discussion list. At least one person in your library (usually the person designated as the courier contact) must subscribe to the list for the library to receive courier information and notices posted to the list by TAE staff such as important procedural changes or notices of inclement weather closings.

To register for the TLIST email discussion list, send an email to tae@amigos.org with the institution name, contact name, and contact's email address.

Holidays and reported Closures

All holiday, renovation, or other closings should be reported via email to tae@amigos.org at least 1 week prior to the closure. All libraries are asked to advise their driver, in writing, of scheduled closing days, as a supplement to reporting the closure online.

Package statistics

Courier participants are required to keep statistics for incoming and outgoing packages. The Trans-Amigos Express label maker automatically collects statistics, but they will need to be corrected to accurately reflect what has been shipped and received in each month. Courier participants are asked to correct these automatic statistics by the 10th of each month by logging into the label maker, navigating to "Statistics" at the top of the page, and correcting the previous month. Each site's statistics can be corrected for the previous month at a single time. TAE staff are happy to edit further corrections as needed.