As libraries are moving services online, there is a renewed emphasis on chat and online reference services. How is chat reference different from traditional in-person reference? This course will provide techniques and best practices to provide effective chat reference services. We will learn how to conduct a thorough online reference interview and explore tools and apps for the virtual reference desk.
Learning objectives for this session may include:
- Conduct an effective chat reference interview
- Employ chat reference best practices
- Identify effective tools and apps for the virtual reference desk
Topic Area
Contact
learning@amigos.org
Session Duration
This course consists of one 2-hour session.
Contact Hours
2