Chat and Online Reference Services

Scheduled Dates
Course Details
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Course Description

As libraries are moving services online, there is a renewed emphasis on chat and online reference services. How is chat reference different from traditional in-person reference? This course will provide techniques and best practices to provide effective chat reference services. We will learn how to conduct a thorough online reference interview and explore tools and apps for the virtual reference desk.

Learning objectives for this session include
  • Conduct an effective chat reference interview
  • Employ chat reference best practices
  • Identify effective tools and apps for the virtual reference desk
Session Information
Session Duration: 
This course consists of one 2-hour session.
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