Library Management: Everyday Negotiations

Scheduled Dates
Course Details
Course Type: 
Course Description

Managers and leaders leverage negotiation skills in a variety of situations, from obtaining team buy-in, to defending library resources and services, to resolving conflicts. This course shares the negotiation skills and tools managers can use in their day-to-day work and helps alleviate the anxiety associated with workplace conflict.

Learning objectives for this session include
  • Understanding the negotiation process
  • Deploying negotiation techniques and tactics
  • Avoiding common mistakes made during a negotiation
Session Information
Session Duration: 
This course consists of one 2-hour session.
Contact Hours: