Everyone working in a library will at one point have an interaction with a difficult patron. Whether the patron is frustrated with library policy, refuses to follow standard rules, or is simply argumentative or persistent, librarians must develop interpersonal skills in order to deal with these patrons.
In this course, we will apply standard customer service skills when relating to difficult patrons. We will also list common patron difficulties as well as ways to effectively solve problems.
This course is currently not scheduled.
Available On Request
Amigos Library Services 4901 LBJ Freeway
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St. Louis Office 1190 Meramec Station Road
Ballwin, MO 63021-6902 636-529-1396 (fax)
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