Capitalizing on connections and technology trends, librarians at Texas Tech University recently launched two projects to create new service points, providing assistance to students beyond the confines of the reference desk and even beyond the library walls.
First, they began traveling around campus, providing “roving reference” at the beginning of each semester. Roving reference allows librarians to step out of the library and provide needed guidance to new people on campus. Using laptops, iPads, and the campus’s wireless internet connection, these roving librarians connect students to the information they need simply by supplying directions or an in-depth look at the libraries’ resources.
Second, they installed new signage around the library that uses QR codes to direct patrons to materials, services, and online video tutorials. In such a large library, it’s more convenient for students to be able to get help without returning to a service desk. Through these projects, librarians are reaching users by making the most of the latest technologies and thinking outside the box to overcome challenges along the way.
This program will appeal to academic libraries.