Librarians and staff in libraries of all types will at one point have an interaction with a difficult patron or student. Whether they are frustrated with library policy, refusing to follow standard rules, or simply argumentative or persistent, it is imperative to develop interpersonal skills to deal with these situations.
Are your library's promotional materials starting to look stale and boring? Does the thought of using Adobe InDesign or Microsoft Publisher make your palms sweat?
As the world begins to emerge from the COVID19 pandemic’s limits and restrictions and get back to the more familiar way of business, many libraries are allowing staff to continue to work from home as part of the "new normal."
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