Please complete the following form to report lost/damaged items in transit.
Reimbursement Policy
TAE Region (TAE site to TAE site)Amigos Library Services will reimburse a lending library for the replacement cost of items lost/damaged in transit when they qualify for reimbursement. Requirements for reimbursement include:
- Providing the barcode/QR code number for the bag in which the item was shipped
- The item has been lost/damaged in transit for at least three months from the listed ship date.
- The item is reported as lost/damaged and invoiced within 12 months of the listed ship date.
Sending to courier partners (outside TAE region):
- Lost or damaged items sent to and from KLE, MALA and MOBIUS libraries are not reimbursed by Amigos.
- Transactions between TAE and KLE, MALA and MOBIUS libraries follow ALA guidelines regarding lost and damaged items. Section 4.10 states the borrowing library is responsible for lost/damaged items.
- KLE, MALA, MOBIUS, and TAE have mutually agreed to follow ALA guidelines for lost/damaged items.