AmigosNow Articles

Learn about User Experience Design Principles and Practices – September Know & Go

Submitted by Amigos on Wed, 2016-08-31 13:05

Register now for our September 19th Know & Go with special guest, Springshare’s Talia Richards. Talia will demonstrate how to use their UX model for customer service in your library. She will cover the eight principles of customer service UX as well as discuss best practices and lessons learned. Encompassing all formats of customer service exchanges – from face-to-face, email, online and social media, Richards will provide techniques that focus on the customer, customer experience, and successful outcomes.

Amigos Board Starts New Fiscal Year

Submitted by Amigos on Thu, 2016-08-18 14:02

At its August 5th meeting in Dallas, the Amigos Board of Directors welcomed new Director Jean Waldrop from Harding University in Searcy, Arkansas. Directors Linda Morgan Davis, The Public Library of Albuquerque and Bernalillo County (NM); Steve Potter, Mid-Continent Public Library (MO); and Independent Director Gretchen McCord (TX) were re-elected in May. Amigos continued the tradition of holding an orientation session just prior to the first meeting of the new fiscal year to review policies, programs and procedures. Chair Craig Stephenson, Vice Chair Linda Morgan Davis, President and CEO Bonnie Juergens, and Amigos leadership staff all participated in the informative session.

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