This course is currently not scheduled.
Available On Request
It is a certainty – your patrons will come to you with problems.
If you have helped patrons with other digital services, then you already have an understanding and troubleshooting the SimplyE app will be similar. We will discuss general troubleshooting principles but put it in the context of supporting SimplyE. In addition, we will consider how to know when to move the issue on to someone else and the types of information you should provide.
By the end of the session, the participant will be able to:
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