SimplyE: Troubleshooting

Scheduled Dates

November 4, 2020 11:00 am - 12:00 pm CDT (Register Now)

Course Description
Status: 

It is a certainty – your patrons will come to you with problems.

  • How do you identify what the issue is – the patron or the device?
  • What are the questions that should be asked first?
  • What types of questions should you be able to handle yourself, and when is it time to escalate?

If you have helped patrons with other digital services, then you already have an understanding and troubleshooting the SimplyE app will be similar. We will discuss general troubleshooting principles but put it in the context of supporting SimplyE. In addition, we will consider how to know when to move the issue on to someone else and the types of information you should provide.

Course Type: 
Target Audience: 
Everyone
Prerequisites

None

Learning Objectives

By the end of the session, the participant will be able to:

  • List basic steps for troubleshooting.
  • Review differences in supporting patrons face-to-face and via email or text.
  • Create a list of common SimplyE issues and how to identify and fix them.
Homework Expectations
Session Information
Session Duration: 
This course consists of a 1-hour session.
Contact Hours: 
1
Instructor
Fees
Amigos Member Early Bird Fee: 
Amigos-hosted SimplyE Library: $0; Not an Amigos-hosted SimplyE Library: $35
Amigos Member Fee: 
Amigos-hosted SimplyE Library: $0; Not an Amigos-hosted SimplyE Library: $60
Non-member Early Bird Fee: 
Amigos-hosted SimplyE Library: $0; Not an Amigos-hosted SimplyE Library: $65
Non-member Fee: 
Amigos-hosted SimplyE Library: $0; Not an Amigos-hosted SimplyE Library: $90