Full-Time Branch Programming and Community Engagement Associate -- Mid-Continent Public Library -- Lee's Summit, MO

Position: Full-Time Branch Programming and Community Engagement Associate - Colbern Road Branch
Location: Lee's Summit, MO
Job Id: 1216
# of Openings: 1
Full-Time Branch Programming and Community Engagement Associate - Colbern Road Branch
Apply here: https://www.mymcpl.org/library-information/working-with-MCPL/employment-...
This position is open until filled.

Position Overview:
Individuals who are successful in this position are warm and friendly and really like helping people. The relationships made with customers have a long-term impact. They are passionate about providing exceptional customer service to all customers. They are a team player and have their co-workers and organization’s back. Learning about the organization and its products is exciting, and knowing that change will continue is part of the reason they want to work here. Working for the library gives them a sense of real community contribution. They inspire fun in the people around them.


  • $15.41 per hour plus benefits
  • This is a full-time, overtime non-exempt position


  • The schedule for this position includes daytime hours, one evening per week and weekends on rotation.
  • All scheduling is based on the needs of the branch and is subject to change

Reports to: Branch Management

Employee Expectations:

  • Models excellent customer service attitude and assists customers in a tactful and effective manner
  • Provides a proactive level of customer service and assists customers through various aspects of utilizing the library
  • Supports, promotes, implements, and makes decisions based on established Library policies, guidelines, and programs
  • Contributes positively to the efforts of the Library
  • Establishes and maintains supportive working relationships with internal and external customers
  • Knowledge and support of the principles of intellectual freedom including the American Library Association Library Bill of Rights and the Freedom to Read Statement
  • Meets expectations set forth in Non-Exempt Employee Expectations Document
  • Exhibits self-motivation in managing changing priorities
  • Negotiates for win-win solution
  • Exhibits characteristics of life-long learner in willingness to investigate new ideas

Essential Job Functions:

  • Learns, embraces and demonstrates technology
  • Acts as a guide for customers in use of the library and its resources
  • Recommends materials to customers, based on interests, needs and availability
  • Assists customers with library card accounts, including the receiving and recording of payment
  • Processes library materials for customer access
  • Ensures that library and its grounds are clean and orderly
  • Attends trainings off-site where transportation to another location in the service area will be expected
  • Uses creative techniques in displays to reach browsers who do not approach staff
  • Plans and creates eye-catching displays to break up the monotony of the stacks and draw customers into the collection
  • Opens and closes branch library
  • Ensures statistics are reported in a timely manner
  • Coordinates with branch staff on programs or events
  • Collaborates and dialogues with the Community Programming Department staff on an ongoing basis
  • Schedules programs in tandem with CPD staff and nearby branches
  • Informs and relays information regarding upcoming programs to branch staff
  • Strives to ensure that customers have the best programming experience possible
  • Researches branch community demographics and anecdotal experience to schedule appropriate programs
  • Seeks information of what other organizations are providing to the community
  • Develops relationships with community organizations

Non-Essential Job Functions:

  • Shelves books and reads shelves for accurate material placement
  • Attends meetings, conferences and workshops
  • Performs basic custodial duties, as needed
  • Assists with branch special programs or events
  • May present library resources to outside groups

Required Skills:

  • Uses effective verbal, written, and discreet communication
  • Performs duties requiring the exercise of professional skill, initiative and independent judgment
  • Successfully handles matters of conflict
  • Demonstrates proficiency in office productivity and other software
  • Exhibits knowledge of the Dewey Decimal System
  • Models excellent customer service attitude and delivery
  • Exhibits self-motivation with the ability to prioritize, meet deadlines, and manage changing priorities
  • Perform multiple tasks concurrently

Experience and Training:

  • High School Diploma or GED Required
  • Bachelor’s degree preferred
  • 2 years of relevant work experience required.

Essential Physical Abilities to be accomplished with or without reasonable accommodation are:

  • Clarity of speech and hearing which permits the employee to communicate effectively with the supervisor and other employees.
  • Vision which permits the employee to produce and review a wide variety of library materials, written correspondence, reports and related materials in both electronic and hard copy form.
  • Manual dexterity which permits the employee to operate a keyboard and any other assigned equipment to process library materials.
  • Personal mobility which permits the employee to monitor, supervise, and perform assigned library operations, and to attend Library district, community, and public meetings at various locations.
  • Lift up to 40 pounds, push and pull carts weighing up to 200 pounds, bend, stoop and reach shelving from floor level to 6 feet high, and stand or walk for at least 1 hour at a time.
  • Tolerance for dust and mold which permits the employee to work with books and other library materials as well as work in older buildings.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

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