Story Center Program Manager -- Mid-Continent Public Library -- Kansas City, MO

Position: Story Center Program Manager - Story Center
Location: Kansas City, MO
Job Id: 1113
# of Openings: 1
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This position will be open until filled

Position Overview:
The Story Center Program Manager is responsible for modeling excellent customer service to all staff and customers by ensuring the quality of programs, and resources offered by the Story Center. This is a full-time overtime-exempt position with a starting salary of $45,944 per year plus benefits.

Reports to: Story Center Director

Employee Expectations:

  • Supports, promotes, implements, and makes decisions based on established Library policies, guidelines, and programs
  • Knowledge and support of the principles of intellectual freedom including the Library Bill of Rights and the Freedom to Read statement
  • Models excellent customer service attitude and delivery, supporting a collaborative and inclusive workplace
  • Consistently exhibits leadership qualities and professional attitudes and behaviors
  • Consistently acknowledges and appreciates each Library employee’s contributions
  • Develops a high-performance work team in an empowered environment
  • Maintains an attractive, safe and welcoming environment
  • Maintains regular and dependable personal attendance and punctuality based on a commitment to the Library
  • Establishes and maintains supportive working relationships with co-workers and other departments/branches
  • Plans and allocates library resources systematically
  • Consistently meets expectations set forth in the Exempt Employee Expectations Document

Essential Job Functions:

  • Manages Story Center certification programs, including advising customers, maintaining records and databases, collaborating with internal and external partners, administering presenters, and organizing and hosting programs and events
  • Collaborates with Story Center staff, primarily the Director, to design, develop, and evaluate programs
  • Organizes, implements, and grows programs, including certification graduation, Local Author Fair, and other opportunities
  • Works with existing partners to develop and implement Story Center Speaker Series, Story Swap, and additional programs
  • Collaborates with MCPL departments, branches, and mission-enhancement programs to develop, implement, and administer on-site and/or off-site programs
  • Works with MCPL departments and branches to promote The Story Center's physical and digital resources and to develop content for The Story Center website and social media outlets
  • Identifies, cultivates, and grows programming opportunities with area schools, colleges, and universities; nonprofit organizations; and for-profit businesses
  • Builds and maintains an active roster of presenters, including identifying and reaching out to potential presenters, evaluating potential and current presenters, administering contracts, and coordinating assignments
  • Educates MCPL staff, customers, and the general public about programs and resources offered by The Story Center
    Serves as a professional representative and spokesperson for The Story Center at conferences, community presentations, and other opportunities
  • Possession of a valid driver's license and reliable personal vehicle for use in carrying out the duties of the position including transportation of materials and equipment (mileage reimbursed)

Non-Essential Job Functions:

  • Serves on the editorial board of Woodneath Press
  • Participates in and contributes to system-wide Library committees and activities
  • Attends and conducts meetings/tours as needed
  • Executes printing projects on the Espresso Book Machine as needed

Required Skills:

  • Models excellent customer service attitude and delivery
  • Demonstrates proven digital literacy and knowledge of appropriate hardware and software
  • Uses effective verbal, written, and discreet communication with management, co-workers, and the public
  • Demonstrates the ability to initiate, prioritize, meet deadlines, follow through, and adapt to changing priorities, perform multiple tasks concurrently, and work independently
  • Performs duties requiring the exercise of professional skill, problem-solving, and independent judgment
  • Cultivates an interest in and develops knowledge of trends and best practices in the public library, public humanities, programming, and story fields across disciplines
  • Exhibits the ability for big-picture thinking while maintaining exceptional attention to detail

Experience and Training:

  • Bachelor's degree in humanities or related field required; Master's degree preferred
  • Demonstrable public programming experience--including conceptualization, management, and budgeting--required, preferably with arts or cultural organization
  • Grant experience preferred

Essential Physical Abilities to be accomplished with or without reasonable accommodation are:

  • Clarity of speech and hearing which permits the employee to communicate well with the supervisor and other employees
  • Vision which permits the employee to produce and review a wide variety of library materials, written correspondence, reports, and related materials in both electronic and hard copy form
  • Sufficient manual dexterity which permits the employee to operate a keyboard and any other assigned equipment to process library materials
  • Sufficient personal mobility which permits the employee to monitor, supervise, and perform assigned library operations, and to attend Library district, community, and public meetings at various locations
  • Sufficient tolerance for dust and mold which permits the employee to work with books and other library materials as well as work in older buildings

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.

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