Part-Time Technology Associate -- Mid-Continent Public Library -- Kansas City, MO

Position: Part-Time Technology Associate - Blue Ridge Branch
Location: Kansas City, MO
Job Id: 1136
# of Openings: 1
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This position will be open until April 25, 2019

Individuals who are successful in this position are warm and friendly. The relationships made with customers have a long-term impact. They are passionate about providing exceptional customer service to all customers. They are a team player and have their co-workers and organization’s back. Learning about the organization and its products is exciting, and knowing that change will continue is part of the reason they want to work here. Working for the library gives them a sense of real community contribution and their passion for working with individuals who are overwhelmed by technology shows in all of their interactions. They inspire fun in the people around them.

This is a part-time non-exempt position that pays $14.81 per hour.

This position will include evening and weekend shifts and has a maximum of 950 hours per year or 12-16 hours per week.

Reports to: Branch Management

Employee Expectations:

  • Models excellent customer service attitude and assists customers in a tactful and effective manner
  • Provides a proactive level of customer service and assists customers through various aspects of utilizing the library
  • Supports, promotes, implements, and makes decisions based on established Library policies, guidelines, and programs
  • Contributes positively to the efforts of the Library
  • Establishes and maintains supportive working relationships with internal and external customers
  • Knowledge and support of the principles of intellectual freedom including the Library Bill of Rights and the Freedom to Read statement
  • Meets expectations set forth in the Non-Exempt Employee Expectations Document
  • Exhibits self-motivation in managing changing priorities
  • Negotiates for win-win solution
  • Exhibits characteristics of life-long learner in willingness to investigate new ideas

Essential Job Functions:

  • Learns, embraces and demonstrates technology
  • Acts as a guide for customers in use of the library and its resources
  • Recommends materials to customers, based on interests, needs and availability
  • Assists customers with library card accounts, including the receiving and recording of payment
  • Processes library materials for customer access
  • Ensures that library and its grounds are clean and orderly
  • Attends trainings off-site where transportation to another location in the service area will be expected
  • Uses creative techniques in displays to reach browsers who do not approach staff
  • Plans and creates eye-catching displays to break up the monotony of the stacks and draw customers into the collection
  • Opens and closes branch library
  • Presents Electronic Resources prepared technology programs for a range of adult ages using simple language and understandable level
  • Assists customers on an individual basis on their immediate needs
  • Serves as advanced staff member on technology issues
  • Conducts outreach to and develop partnerships with community based organizations around technology in cooperation with Electronic Resources Department
  • Evaluates programs, keeps records, and reports branch activity

Non-Essential Job Functions:

  • Shelves books and reads shelves for accurate material placement
  • Attends meetings, conferences and workshops
  • Performs basic custodial duties, as needed
  • Assists with branch special programs or events
  • May present library resources to outside groups
  • Assists in the inventory process

Required Skills:

  • Demonstrates and articulates advanced computer literacy
  • Uses effective verbal, written, and discreet communication
  • Performs duties requiring the exercise of professional skill, initiative and independent judgment
  • Successfully handles matters of conflict
  • Demonstrates advanced skill in office productivity and other software
  • Exhibits knowledge of the Dewey Decimal System
  • Models excellent customer service attitude and delivery
  • Exhibits self-motivation with the ability to prioritize, meet deadlines, and manage changing priorities
  • Perform multiple tasks concurrently
  • Demonstrates an ability to work patiently with individuals on all skill levels
  • Presents effective training in a group setting as well as a one-on-one setting for a variety of skill levels
  • Possesses ability to troubleshoot technical issues
  • Possesses ability to adapt to new technology

Experience and Training:

  • High School Diploma or GED Required
  • Bachelor’s degree preferred
  • 2 years of relevant work experience required

Essential Physical Abilities to be accomplished with or without reasonable accommodation are:

  • Clarity of speech and hearing which permits the employee to communicate effectively with the supervisor and other employees.
  • Vision which permits the employee to produce and review a wide variety of library materials, written correspondence, reports and related materials in both electronic and hard copy form.
  • Manual dexterity which permits the employee to operate a keyboard and any other assigned equipment to process library materials.
  • Personal mobility which permits the employee to monitor, supervise, and perform assigned library operations, and to attend Library district, community, and public meetings at various locations.
  • Lift up to 40 pounds, push and pull carts weighing up to 200 pounds, bend, stoop and reach shelving from floor level to 6 feet high, and stand or walk for at least 1 hour at a time.
  • Tolerance for dust and mold which permits the employee to work with books and other library materials as well as work in older buildings.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

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