Do you understand the Art of the Reference Interview?

Join us for an hour-long session, FREE for Amigos members, as we explore the art of the reference interview, the one skill seen in virtually every interaction with a patron. This course will discuss behavioral characteristics of reference service providers, the steps for conducting an effective reference interview, strategies for when it goes wrong, and tips on how to assess your reference interactions.

Register Now – Monday, March 18, 1:30 p.m. – 2:30 p.m. CDT