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Available On Request
There is one skill that is seen in virtually every interaction with a library patron - conducting a reference interview. In this Know & Go session, learn about the art of the reference interview. We will discuss behavioral characteristics of reference service providers, the steps for conducting an effective reference interview, strategies for when a reference interaction goes wrong, and tips on how to assess your reference interactions.
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Ballwin, MO 63021-6902 636-529-1396 (fax)
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