Know & Go: The Art of the Reference Interview

Course Description
Topic Area: 
Course Type: 

There is one skill that is seen in virtually every interaction with a library patron - conducting a reference interview. In this Know & Go session, learn about the art of the reference interview. We will discuss behavioral characteristics of reference service providers, the steps for conducing an effective reference interview, strategies for when a reference interaction goes wrong, and tips on how to assess your reference interactions.

Learning Objectives: 
  1. Understand behavioral characteristics of reference services providers
  2. Conduct a well-crafted reference interview
  3. Employ strategies to correct a reference interaction gone wrong
  4. Assess a reference interaction for quallity assurance
Target Audience: 
Reference services providers in all library types


Homework Expectations and Completion Requirements: 
Session Duration: 
This course consists of a 1-hour session.
Continuing Education Credit
Contact Hours: 
Amigos Member Fee: 
Non-member Fee: 
Scheduled Dates

March 18, 2019, 1:30 pm - 2:30 pm CDT (Register Now)