Patrons can be difficult. Do you know the best way to deal?
Librarians and staff in libraries of all types will at one point have an interaction with a difficult patron. Whether the patron or student is frustrated with library policy, refusing to follow standard rules, or is simply argumentative or persistent, it is imperative to develop interpersonal skills in order to deal with these situations. In this course, we will identify common patron difficulties, design strategies, and apply standard customer service skills to effectively solve problems.
Register Now – Tuesday, September 4 – Wednesday, September 5, 1:00 p.m. – 3:00 p.m. CDT