Branch Manager II -- Mid-Continent Public Library -- Raytown, MO

Branch Manager II - Raytown

Position Overview: (Open until filled)

The Branch Manager II is responsible for modeling excellent customer service to all staff and customers. As part of the collaborative leadership team of the Library, the Branch Manager II interprets and implements the direction of the Library to assigned staff members in the areas of supervision, Board policy, procedures, programs, and collection maintenance. The Branch Manager II is responsible for clearing barriers to excellent customer service for staff and keeping abreast of current library trends and services. Specifically, a Branch Manager II supervises a large branch. This is a full-time, overtime exempt position (minimum 40 hours / week) with a salary range minimum of $51,457.00 - $74,613.00 per year plus benefits.

Reports to: Designated Associate Director for Public Services or Chief Customer Experience Officer
Manages: 25 or more Library Branch Staff (Assistant Branch Manager, Access Specialist, Library Pages)

Leadership Expectations:

  • Supports, promotes, implements, and makes decisions based on established Library policies, guidelines, and programs
  • Knowledge and support of the principles of intellectual freedom including the Library Bill of Rights and the Freedom to Read statement
  • Models excellent customer service attitude and delivery, supporting a collaborative and inclusive workplace
  • Consistently exhibits leadership qualities and professional attitudes and behaviors
  • Consistently acknowledges and appreciates each Library employee’s contributions
  • Develops a high-performance work team in an empowered environment
  • Maintains an attractive, safe and welcoming environment
  • Maintains regular and dependable personal attendance and punctuality based on commitment to the Library
  • Establishes and maintains supportive working relationships with co-workers and other departments/branches
  • Plans and allocates library resources systematically
  • Consistently meets expectations set forth in Core Job Responsibilities and Exempt Employee Expectations Documents

Essential Job Functions:

  • Manages a Branch Staff of 25 or more
  • Plans and manages the work of employees
  • Disseminates information in a timely manner to all staff members
  • Maintains a collaborative leadership style
  • Develops and maintains a collaborative relationship with the Assistant Branch Manager
  • Interviews applicants, makes selections, and documents hiring decisions
  • Encourages appropriate training
  • Evaluates individual and team performance
  • Provides coaching and disciplinary action
  • Plans and coordinates all functions of the Branch
  • Develops and manages implementation of branch services
  • Performs duties of other staff members, as needed
  • Promotes the Library in a positive way
  • Continually evaluates branch processes and services
  • Demonstrates ability to learn consumer technologies
  • Contributes to general neatness of branch
  • Collects and provides statistics for Library reports
  • Demonstrates fiscal responsibility in management of Branch budgets
  • Meets deadlines for information requested by others
  • Curates collection fo the branch
  • Deselects library materials
  • Continually evaluates the branch materials collection
  • Attends and conducts meetings as required
  • Possession of valid drivers license and a reliable personal vehicle for use in carrying out the duties of the is position including transportation of materials and equipment (mileage reimbursed)

Non-Essential Job Functions:

  • Participates and contributes to system-wide Library committees and activities
  • Promotes the Library to groups and community organizations
  • Attends conferences and workshops
  • Contacts other neighboring library systems to compare policies and procedures or investigate potential new projects
  • Performs basic custodial duties, as needed

Required Skills:

  • Models excellent customer service attitude and delivery
  • Demonstrates excellent organizational and planning skills with ability to perform multiple tasks concurrently
  • Demonstrates proficiency in office productivity and library operations software
  • Uses effective verbal, written, and discreet communication with management, co-workers, and the public
  • Exhibits self-motivation with the ability to prioritize, meet deadlines, and manage changing priorities
  • Performs duties requiring the exercise of professional skill, initiative and independent judgment
  • Successfully handles matters of conflict
  • Remains current on trends in the library field

Experience and Training:

  • Master of Library Science Degree issued by a library school of recognized standing is required
  • 3 years Library and/or supervisory experience preferred
  • Demonstrated intermediate proficiencey with Microsoft Office software required

Essential Physical Abilities to be accomplished with or without reasonable accommodation are:

  • Clarity of speech and hearing which permits the employee to communicate effectively with the supervisor and other employees.
  • Vision which permits the employee to produce and review a wide variety of library materials, written correspondence, reports, and related materials in both electronic and hard copy form.
  • Manual dexterity which permits the employee to operate a keyboard and any other assigned equipment to process library materials.
  • Personal mobility which permits the employee to monitor, supervise, and perform assigned library operations, and to attend Library district, community, and public meetings at various locations.
  • Tolerance for dust and mold which permits the employee to work with books and other library materials as well as work in older buildings.


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