Learn how you can apply customer service skills to resolve conflict

Everyone working in a library will at one point have an interaction with a difficult patron. Whether the patron is frustrated with library policy, refuses to follow standard rules, or is simply argumentative or persistent, librarians must develop interpersonal skills in order to deal with these patrons. This course is geared toward public services and programming staff in both public and academic libraries and will apply standard customer service skills and list ways to effectively solve problems.

Register Now - Tuesday and Wednesday, December 13-14, 1:30 p.m.-3:30 p.m. CDT