The Indispensable Information Professional: Building Strong Customer Relationships

Course Description
Course Type: 

Information professionals are the key to unlocking the research needed by our users. Customers and stakeholders rely upon the information professional to find what they need, but how do they find us? This course will cover the basics of building customer relationships and the tactics that can be used to provide outreach and awareness to information organization users.

Learning Objectives: 
  • Illustrate relationship dynamics
  • Utilize a prospecting process to identify users
  • Examine methods to introduce yourself and your information organization to users
  • Develop and maintain rapport with customers
  • Formulate strategies for handling customer objections
Target Audience: 
Homework Expectations and Completion Requirements: 
  • Students will participate in class discussion and complete individual assignments.
  • It is designed for individual participation; each individual must register.
Session Duration: 
This course consists of one 2-hour session.
Continuing Education Credit
Contact Hours: 
Amigos Member Early Bird Fee: 
Amigos Member Fee: 
Non-member Early Bird Fee: 
Non-member Fee: 
Scheduled Dates