Oklahoma Library Makes Its Texting Program Go with Mosio

The Al Harris Library at Southwestern Oklahoma State University, Weatherford, chose Text A Librarian, now known as Mosio for Libraries, as their instant messaging system in 2009. Mosio is a dynamic all-in-one support tool for libraries, expanding the customer service digital footprint of libraries to mobile phones, tablets and PCs. Mosio enables libraries to respond to patron queries across multiple channels – websites, blogs, and electronic resources – from a single location.

Jane Long, Assistant Professor and Periodicals and Government Documents Librarian, talked recently about her library's experience with Mosio.

Mosio's system promises an effective text messaging and mobile web solution for libraries that Long said was easy to set up and use. "We were able to set up answer templates and view statistics with ease," said Long. She noted that while the library does not receive an abundance of text messages, the Mosio platform makes it simple for staff to keep track of what they do receive and respond in a timely manner. It also allows staff to see what times of day they receive the most messages.

Long said the library is pleased not only with the Mosio platform but also with its customer support, which she termed excellent. "If I have a question, I receive an answer from them within a few hours," Long said. She said from her perspective the system runs so smoothly that there is little need for Mosio's assistance. But when needed, she says Mosio's support has been timely and responsive, no matter what the issue might be. "We once encountered a situation where a student was using the service as a joke mechanism," Long said. "With a quick call to Mosio the unnecessary texts were blocked, allowing us continue to provide quality service to our users."

Overall, Long says the library is pleased with the Mosio system. "It has worked very well for us. I anticipate that as long as our library chooses to use a texting service we will continue to choose Mosio."

Long invites those with questions about her library's experience with Mosio for Libraries to contact her. For information on Mosio's discounted pricing for Amigos Members, contact Liz Wardlaw, 800-843-8482, ext. 2802, or wardlaw@amigos.org.