The reference interview marks the essence of a reference transaction regardless of where it occurs: online, face to face, or over the telephone. This course centers in understanding the barriers inherent to virtual communication, and discovery of tips and techniques which enhance online communication in the absence of verbal and visual cues. Is online or "virtual" reference communication different from traditional reference? Come explore the differences and discover how to become a better online communicator by engaging in hands-on virtual reference communication exercises.
This course is currently not scheduled.
Available On Request
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