Virtual Reference Communication

Course Description
Course Type: 

The reference interview marks the essence of a reference transaction regardless of where it occurs: online, face to face, or over the telephone. This course centers in understanding the barriers inherent to virtual communication, and discovery of tips and techniques which enhance online communication in the absence of verbal and visual cues. Is online or "virtual" reference communication different from traditional reference? Come explore the differences and discover how to become a better online communicator by engaging in hands-on virtual reference communication exercises.

Learning Objectives: 
  • Identify essential skills necessary for virtual reference interviews
  • Differentiate barriers to virtual communication and develop strategies to overcome them
  • Recognize how to decode user's inquiries
  • Demonstrate examples to reinforce communication techniques successfully
Target Audience: 
Librarians who are familiar with virtual reference services.
Homework Expectations and Completion Requirements: 
  • There will be assignments to be completed during class and at home.
  • It is designed for individual participation; each individual must register.
Session Duration: 
This course consists of two 2-hour sessions.
Continuing Education Credit
Contact Hours: 
Amigos Member Early Bird Fee: 
Amigos Member Fee: 
Non-member Early Bird Fee: 
Non-member Fee: 
Scheduled Dates