Innovative Reference Service

Course Description
Topic Area: 
Course Type: 

New tools and technologies are able to give librarians more online contact with their patrons. In this course we will explore various online platforms, how to engage with patrons in mobile reference, and also how to implement roving reference in your library. We will explore both open source tools and subscription based options. If you are interested in learning how to evaluate virtual/mobile solutions for your library, this class is for you.

Learning Objectives: 
  • Identify virtual reference solutions
  • Identify mobile solutions
  • Learn how to evaluate virtual platforms
  • Implement roving reference
  • Employ examples that fit your library needs
Target Audience: 
Public service staff and librarians who want to implement virtual platforms in their institutions.
Homework Expectations and Completion Requirements: 
  • There will be some assignments outside of class, therefore completion of project and class participation are mandatory.
  • It is designed for individual participation; each individual must register.
Session Duration: 
This course consists of two 2-hour sessions.
Continuing Education Credit
Contact Hours: 
Amigos Member Early Bird Fee: 
Amigos Member Fee: 
Non-member Early Bird Fee: 
Non-member Fee: 
Scheduled Dates