Information seekers interact daily with library staff to meet their information needs. Do you have the necessary customer skills it takes to engage in successful interactions with your patrons? This course helps reference staff identify necessary skill sets needed for any reference interaction whether it is face to face, virtual or on the telephone. Additionally, you will learn how to recognize common barriers to productive reference interactions, develop techniques to overcome them and discover how to display exemplar service to anyone visiting your library, face-to face or virtually.
This course is currently not scheduled.
Available On Request
Amigos Library Services 4901 LBJ Freeway
Dallas, TX 75244-6179 800-843-8482 972-991-6061 (fax)firstname.lastname@example.org
St. Louis Office 1190 Meramec Station Road
Ballwin, MO 63021-6902 636-529-1396 (fax)
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