Continuing Education Services News

Learn how you can apply customer service skills to resolve conflict

Everyone working in a library will at one point have an interaction with a difficult patron. Whether the patron is frustrated with library policy, refuses to follow standard rules, or is simply argumentative or persistent, librarians must develop interpersonal skills in order to deal with these patrons.

Know & Go: Getting the Most Out of Amigos Membership

Come learn how you can get the most value out of your Amigos membership! This session is offered at no charge for both Amigos members and non-members. Tracy Byerly, Chief Specialty Services Officer, will outline the Amigos Library Services membership benefits. Attendees will learn about the different services and opportunities Amigos provides at discounted or no fees to our highly valued members.