Virtual Reference Communication
The reference interview marks the essence of a reference transaction regardless of where it occurs: online, face to face, or over the telephone. This course centers in understanding the barriers inherent to virtual communication, and discovery of tips and techniques which enhance online communication in the absence of verbal and visual cues. Is online or "virtual" reference communication different from traditional reference? Come explore the differences and discover how to become a better online communicator by engaging in hands-on virtual reference communication exercises.
Learning Objectives:
- Identify essential skills necessary for virtual reference interviews
- Differentiate barriers to virtual communication and develop strategies to overcome them
- Recognize how to decode user's inquiries
- Demonstrate examples to reinforce communication techniques successfully
Target Audience:
Librarians who are familiar with virtual reference services.
Prerequisites:
None
Homework Expectations and Completion Requirements:
- There will be Assignments to be completed in class and at home.
- It is designed for individual participation; each individual must register.
Technical Requirements:
Visit Adobe's detailed requirements page for an in-depth list or run a system and connection test on your computer now.
Session Duration:
This course consists of two 2-hour sessions.
Instructor: Jodie Borgerding - borgerding@amigos.org
Continuing Education Credit:
Contact Hours: 4
June 14 - 15, 2017
2:00 pm - 4:00 pm CDT
Online Classroom
United States
United States
| Amigos Member | $165.00 |
| Non-member | $200.00 |
| Amigos Member Learning Passport Holder - 4 Learning Passport Hours | $0.00 |
| Amigos Member Learning Passport Holder - 10% Discount | $148.50 |
| Amigos Member Learning Passport Holder - 15% Discount | $140.25 |