Know & Go: How Springshare Puts UX Into Customer Service
She will cover the eight principles of customer service UX as well as discuss best practices and lessons learned that have been extracted through interactions. Encompassing all formats of customer service exchanges – from face-to-face, email, online and social media, she will provide techniques that focus on the customer, customer experience, and successful outcomes.
Learning Objectives:
- Learning the eight Springshare Principles of Customer UX
- Strategies for Twitter and engaging the user in their social media space
- Tips & Recommendations for providing user-centric customer service
Target Audience:
Any library staff who interacts with customers, users, or patrons in either face-to-face interactions, virtual, or social media.
Prerequisites:
None
Homework Expectations and Completion Requirements:
- None
- This event is open to group registration; no CEUs are available for this event.
Technical Requirements:
Live Online System Requirements
Session Duration:
This course consists of one 60-minute session.
Instructor: Christina Pryor - pryor@amigos.org
1:30 pm - 2:30 pm CDT
United States
Amigos Member | $0.00 |
Non-member | $35.00 |