Chat and Online Reference Services
As libraries are moving services online, there is a renewed emphasis on chat and online reference services. How is chat reference different from traditional in-person reference? This course will provide techniques and best practices to provide effective chat reference services. We will learn how to conduct a thorough online reference interview and explore tools and apps for the virtual reference desk.
Learning Objectives:
- Conduct an effective chat reference interview
- Employ chat reference best practices
- Identify effective tools and apps for the virtual reference desk
Target Audience:
Librarians who are familiar with virtual reference services.
Prerequisites:
None
Homework Expectations and Completion Requirements:
- None
- It is designed for individual participation; each individual must register.
Technical Requirements:
Visit BigBlueButton's detailed minium requirements page.
Session Duration:
This course consists of one 2-hour session.
Instructor: Jodie Borgerding - borgerding@amigos.org
Continuing Education Credit:
Contact Hours: 2
May 18, 2021
2:00 pm - 4:00 pm CDT
Online Classroom
United States
United States
| Amigos Member | $95.00 |
| Non-member | $155.00 |