Know & Go: Customer Service Basics
Information seekers interact daily with library staff to meet their information needs. Help public services staff employ retail customer service skills and techniques for any interaction with a patron, whether it would be in-person, on the phone, or virtually. In addition, understand barriers to effectively communicating with patrons and develop a strategy for staff to practice their customer service skills.
Session Duration
This course consists of a 1-hour session.
Instructor
Jodie Borgerding - borgerding@amigos.org
November 7, 2022
1:30 pm - 2:30 pm CST
Online Classroom
United States
United States
Amigos Member Rate | $0.00 |
Non-member Rate | $35.00 |