Know & Go: Customer Service Basics

Library staff leverage customer service skills to address a range of information needs. This review of retail customer service skills and techniques will support any interaction with a patron, whether in-person, on the phone, or virtually. Identify barriers to effectively communicating with patrons and develop a strategy for staff to practice their customer service skills.

Session Duration
This course consists of a 1-hour session.

Jodie Borgerding -

October 23, 2023

1:30 pm - 2:30 pm CDT

Online Classroom
United States

Phone: 800-843-8482

Amigos Member Rate $0.00
Non-member Rate $35.00