Know & Go: Customer Service Basics

Information seekers interact daily with library staff to meet their information needs. Help public services staff employ retail customer service skills and techniques for any interaction with a patron, whether it would be in-person, on the phone, or virtually. In addition, understand barriers to effectively communicating with patrons and develop a strategy for staff to practice their customer service skills.

Session Duration
This course consists of a 1-hour session.

Jodie Borgerding -

November 7, 2022

1:30 pm - 2:30 pm CST

Online Classroom
United States

Phone: 800-843-8482

Amigos Member Rate $0.00
Non-member Rate $35.00