Know & Go: Customer Service Basics for Any Librarian
Information seekers interact daily with library staff to meet their information needs. Do you have the necessary customer skills to engage in successful interactions with your patrons? This one-hour webinar helps public services staff identify the necessary skill sets needed for any interaction with a patron, whether it would be in-person, on the phone, or virtually.
Learning objectives for this session include:
- Employ retail customer service skills and techniques within the library
- Understand barriers to effectively communicating with patrons
- Develop a strategy for practicing one's customer service skills
Target Audience
Everyone
Prerequisites
None
Homework Expectations and Completion Requirements None
Technical Requirements
Visit BigBlueButton's detailed minimum requirements page.
Session Duration
This course consists of a 1-hour session.
Instructor
Jodie Borgerding - borgerding@amigos.org
April 11, 2022
1:30 pm - 2:30 pm CDT
Online Classroom
United States
United States
Amigos Member Rate | $0.00 |
Non-member Rate | $35.00 |