Chat and Online Reference Services

 Registration is closed for this event
As libraries are moving services online, there is a renewed emphasis on chat and online reference services. How is chat reference different from traditional in-person reference? This course will provide techniques and best practices to provide effective chat reference services. We will learn how to conduct a thorough online reference interview and explore tools and apps for the virtual reference desk.

Learning Objectives:

  • Conduct an effective chat reference interview
  • Employ chat reference best practices
  • Identify effective tools and apps for the virtual reference desk

Target Audience:
Librarians who are familiar with virtual reference services.


Homework Expectations and Completion Requirements:

Technical Requirements:
Visit BigBlueButton's detailed minium requirements page.

Session Duration:
This course consists of one 2-hour session.

Instructor:  Jodie Borgerding -

Continuing Education Credit:
Contact Hours: 2

May 18, 2021

2:00 pm - 4:00 pm CDT

Online Classroom
United States

Phone: 800-843-8482

Amigos Member $ 95.00
Non-member $ 155.00