Know & Go: Customer Service Basics for Any Librarian

Information seekers interact daily with library staff to meet their information needs. Do you have the necessary customer skills to engage in successful interactions with your patrons? This one hour webinar helps public services staff identify necessary skill sets needed for any interaction with a patron, whether it would be in-person, on the phone, or virtually.

Learning Objectives

  1. Employ retail customer service skills and techniques within the library
  2. Understand barriers to effectively communicate with patrons
  3. Develop a strategy for practicing one's customer service skills

Target Audience
Any librarian or paraprofessional staff


Homework Expectations and Completion Requirements None

Technical Requirements
Visit BigBlueButton's detailed requirements page or BigBlueButton's Mobile FAQ's for more in-depth information.

Session Duration
This course consists of one 1-hour session.

Jodie Borgerding -

February 22, 2021

1:30 pm - 2:30 pm CST

Online Classroom
United States

Phone: 800-843-8482

Amigos Member Rate $ 0.00
Non-member Rate $ 35.00

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