Working with patrons isn’t always easy – learn tips in our latest course!

Everyone working in a library will at one point have an interaction with a difficult patron. In this course, Dealing with Difficult Patrons, we will apply standard customer service skills when relating to these patrons, list common patron difficulties, and design strategies to effectively solve problems.

  • Register Now – Tuesday, October 24 – Thursday, October 26, 2:00 p.m. – 4:00 p.m. CDT