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Reference and Information Services
July 12 - 15, 2016, 1:30 pm - 3:30 pm CDT
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This course will introduce you to key concepts and tools necessary in information access and delivery. You will study and discuss approaches to reference service; become knowledgeable about the application of core reference principles and information technologies as they relate to daily activities of library and information providers; and explore and analyze real-world reference issues as they pertain to resource selection, user privacy and confidentiality. The course is also designed to encourage you to update your reference source materials and social networking tools and to provide you with opportunities to interact with and learn from colleagues from a variety of libraries across the country. This course will be presented in four modules:

  • Core reference skills
  • Reference policies
  • Reference resources
  • Technology tools for the reference desk